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Return & Exchange Policy
At LumiRA, we take pride in the quality of our jewelry. If you are not completely satisfied with your purchase, we offer the following return and exchange policy.
Order Cancellation
You may request to cancel your order before it has been shipped. Once the order has been fulfilled and shipped, cancellation is no longer available — please refer to our Returns policy instead. To request a cancellation, please log in to your account and submit a cancellation request from your order page, or contact our customer service team as soon as possible. Approved cancellations will be refunded in full to your original payment method within 5–7 business days.
Returns
You may request a return within 15 days of receiving your order. Items must be unused, unworn, and in their original packaging with all tags attached. Customized or personalized items are not eligible for return. Return shipping costs are the responsibility of the customer. Once we receive and inspect the returned item, a refund will be processed to your original payment method within 5–7 business days. For quality defects under normal use, please contact us within 7 days of receipt with photos. We will assess and arrange an appropriate resolution regardless of payment method.
Exchanges
Exchanges are accepted within 15 days of delivery, subject to stock availability. Items must be in original, unused condition. If the exchanged item has a different price, the difference will be charged or refunded accordingly. Please contact us to initiate an exchange before shipping the item back.
How to Initiate a Return or Exchange
Please log in to your account and submit a return request from your order page, or contact our customer service team with your order number and reason for return/exchange. We will provide you with the return instructions.
Non-Returnable Items
- Customized or engraved jewelry
- Items showing signs of wear or damage caused by the customer
- Welcome Gift items claimed through membership — these are complimentary and are not eligible for return or exchange
- Membership subscriptions that have been activated (i.e., Welcome Gift has been claimed or a Member Privilege purchase has been made)
Cash on Delivery (COD) Orders
By completing payment upon delivery, you confirm that the item has been inspected and accepted. COD orders are only eligible for return or exchange in the case of non-customer-caused quality defects, including:
- Gold plating peeling or fading under normal wear
- Clasps, chains, or components breaking under normal use
The following are not covered:
- Damage caused by bending, impact, or external force
- Surface scratches due to improper storage or handling
Claims must be submitted within 15 days of delivery with photos via customer service.