Frequently Asked Questions

We begin processing orders promptly to ensure timely delivery. If you need to make changes, please contact us within 2 hours of placing your order via email at help.center@lumira.love or WhatsApp at +44 7380 855509. We will do our best to accommodate your request, though we cannot guarantee modifications once fulfillment has begun.

You will receive an order confirmation email shortly after your purchase. If you do not receive it within 24 hours, please check your spam folder or contact us directly.

We ship internationally, with dedicated service to Saudi Arabia, the UAE, and key markets across the Middle East, Europe, and beyond.

Our inventory is primarily based across Europe and Asia. Orders are fulfilled from the location closest to your delivery address. Estimated delivery times range from 2–5 business days for nearby regions, and may extend up to 20 business days for more distant destinations.

Yes. Once your order is dispatched, you will receive a shipping confirmation with a tracking number to monitor your delivery.

Cash on Delivery is available for selected items and regions. A COD service fee of $8 will be applied at checkout to cover handling costs. We encourage prepaid payment for a smoother experience.

Please inspect your item carefully before completing payment. Please note that all LumiRA pieces are protected with an anti-scratch protective film. Once the film is removed, the item is considered accepted and received in satisfactory condition. We recommend completing your inspection before removing the film.

You may refuse delivery if the packaging shows clear signs of damage. However, once payment is made upon delivery, the order is considered accepted.

We accept returns within 15 days of delivery for items in their original, unworn condition with all packaging intact. Custom or personalized pieces are non-returnable.

Please contact us within 15 days of receiving your order at help.center@lumira.love or via WhatsApp at +44 7380 855509, with your order number and photos of the item. Our team will guide you through the process.

Return shipping costs are the responsibility of the customer, unless the item received was incorrect or defective.

Our collection features 925 Sterling Silver, 18K Gold Plating, and carefully selected gemstones. Each piece is crafted to meet our quality standards.

To preserve the beauty of your pieces, avoid exposure to water, perfume, and harsh chemicals. Store your jewelry in the provided pouch or a soft-lined box when not in use.

Our sterling silver and gold-plated pieces are generally suitable for sensitive skin. If you have specific concerns, feel free to contact us before purchasing.

We are here to assist you. Please use the correct channel to ensure a timely response:

• General enquiries (pre-purchase, product questions): service@lumira.love
• Post-purchase support (orders, returns, exchanges): help.center@lumira.love
• WhatsApp: +44 7380 855509

We aim to respond within 24 hours on business days.

Please ensure your enquiry is sent to the correct address and includes all relevant information. Messages sent to the wrong address or submitted with incomplete details may not receive a response.