Cancellation policy

Subscription Cancellation Policy

Membership Cancellation

LumiRA membership is offered as an annual subscription. You may cancel your membership at any time through your account or by contacting our customer service team.

Before Activation If you have not yet claimed your Welcome Gift and have not made any Member Privilege purchases, your membership is considered inactive. You may request a full cancellation and refund within 7 days of purchase by contacting our customer service team. We will cancel your membership and process a full refund to your original payment method within 5–7 business days.

After Activation Your membership is considered activated once you have claimed your Welcome Gift or completed a Member Privilege purchase. Activated memberships are non-refundable. You may still cancel your membership to prevent automatic renewal, but no refund will be issued for the remaining membership period.

Cancellation and Renewal Your membership will not automatically renew unless you have opted in to auto-renewal. If auto-renewal is enabled, you may cancel at any time before the renewal date to avoid being charged for the next period.

How to Cancel To cancel your membership, please log in to your account and manage your subscription, or contact our customer service team with your order number.